Shipping & Delivery Information

Dispatch, Shipping & Tracking

All orders are dispatched from Ireland, and delivery times vary depending on the destination country and the shipping method selected at checkout. If you require an urgent delivery, please contact us before ordering and we will do our best to accommodate your request.

Please note that customers outside Ireland may be responsible for any import duties, customs charges, VAT, or local taxes imposed by their country’s authorities.

Order Processing

We aim to process and dispatch all in-stock products as quickly as possible.

Orders placed before 2:00 PM (Monday to Friday) are usually picked up for process the same business day. It could take 1-2 days to dispatch the items ordered.

During busy periods, seasonal promotions, or public holidays, dispatch times may occasionally be extended. If there are any unexpected delays, we will contact you directly.

Ireland Delivery

We offer free standard delivery within Ireland on orders over €75.

For orders below €75, shipping charges will be calculated and displayed during checkout.

Express delivery options may also be available depending on your location and selected products.

All deliveries are fully trackable, and you’ll receive tracking information once your order has been dispatched.

If nobody is available to receive your parcel, the courier may attempt redelivery, leave the package in a secure location, or provide instructions for collection, depending on their local procedures.

Customers may include delivery notes during checkout. While we pass these instructions to the courier, we cannot guarantee that they will be followed and cannot accept responsibility for parcels left unattended at the recipient’s request.

Delivery estimates exclude weekends and public holidays and begin from the date of dispatch, not the date the order was placed.

International Shipping

We deliver to customers across Europe, North America, Australia, and many other international destinations.

Shipping times vary based on your location and the courier service selected. Express services may arrive within a few business days, while standard international deliveries can take longer depending on customs processing and local postal networks.

All delivery estimates are provided as guidance only and are not guaranteed.

Although we work with trusted delivery partners to ensure prompt delivery, we cannot be held responsible for delays caused by:

  • Customs inspections
  • Weather conditions
  • Transport disruptions
  • Local courier delays
  • National holidays in destination countries

If you require your order by a specific date, please contact us before purchasing and we will advise on the most suitable shipping option.

Every international shipment includes tracking so you can monitor your parcel’s progress from dispatch through to delivery.

Customs, Duties & Taxes

As all products are shipped from Ireland, international customers may be required to pay customs duties, import taxes, VAT, handling fees, or other charges upon arrival in their destination country.

These charges are determined by local customs authorities and are the responsibility of the recipient.

Unfortunately, we have no control over these fees and cannot estimate the amount that may be payable.

We recommend checking your country’s import regulations before placing an order.

Pre-Orders & Made-to-Order Items

If your order includes a pre-order or made-to-order product, your entire order may be dispatched once all items are available.

If you would prefer available items to be shipped separately, please contact us before placing your order so we can discuss available options.

Tracking Your Order

Where can I find my tracking information?

Once your parcel has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow a short period for your tracking information to become active after receiving the confirmation email.

When will I receive my dispatch confirmation?

You’ll receive an email notification as soon as your order leaves our warehouse.

In some situations, items may be shipped separately and multiple dispatch emails may be sent.

Delivery Issues

Damaged Goods

If your order arrives damaged, please contact us as soon as possible and include:

  • Your order number
  • Photographs of the damaged item
  • Photographs of the packaging

We will work quickly to find an appropriate solution.

Missing or Incorrect Items

If any items are missing from your parcel, or if you receive an incorrect product, please contact us within a reasonable period after delivery.

Providing your order number and photographs (where applicable) will help us resolve the issue more quickly.

Parcel Marked as Delivered but Not Received

Before contacting us, please check:

  • Around your property and any designated safe places
  • With household members
  • With neighbours
  • Any delivery locations specified during checkout

If the parcel still cannot be located, please contact us and we will investigate with the courier.

Please note that replacement products or refunds can only be issued after the courier’s investigation has been completed and the parcel has been officially confirmed as lost.

Where a customer has authorised a parcel to be left unattended or in a designated safe place, liability transfers to the recipient once the courier has completed the delivery according to those instructions.

Need Help?

If you have any questions regarding delivery, shipping times, customs charges, or tracking information, please contact us and we will be happy to assist.

Email: info@globalcaketoppers.com
Phone no : +353 86 0682622
Worldwide Delivery Available

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