Returns & Refund Policy
About Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, items must:
- Be unused and in their original condition
- Be returned with any original packaging where possible
- Be free from signs of damage, wear, or misuse
- Include any accessories supplied with the product
We reserve the right to refuse returns that do not meet these requirements.
How To Request a Return
To initiate a return, please contact us with:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once your request has been reviewed, we’ll provide instructions for returning your item.
Please do not send products back without contacting us first, as this may delay the processing of your return.
Change of Mind Returns
If you change your mind about a purchase, you may return eligible products within 14 days of receiving your order.
Customers are responsible for return shipping costs unless the item received was faulty, damaged, or incorrect.
Original shipping charges are non-refundable unless otherwise required by applicable consumer protection legislation.
Returned products must be received in a resaleable condition before a refund can be approved.
This policy does not affect your statutory rights relating to faulty or incorrectly supplied goods.
Damaged, Faulty or Incorrect Items
We carefully inspect all products before dispatch. However, if your order arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Photographs of the item
- Photographs of the packaging, where applicable
Depending on the circumstances, we may offer:
- A replacement product
- A repair
- A partial refund
- A full refund
Non-Returnable Items
The following items cannot generally be returned:
- Personalised or custom-made products
- Products produced to customer specifications
- Items damaged through misuse, neglect, or improper care
- Gift cards and digital products, where applicable
If you are unsure whether a product is eligible for return, please contact us before placing your order.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method used when placing the order.
Please allow additional time for your bank or payment provider to process and apply the refund to your account.
Late or Missing Refunds
If you have not received your refund after confirmation that it has been processed:
- Check your bank account again.
- Contact your credit card provider or payment service.
- Contact your bank, as processing times can vary.
If the refund still cannot be located, please contact us and we will investigate further.
Exchanges
We are happy to replace items that are damaged, defective, or supplied incorrectly.
If you require an exchange, please contact us with details of the issue. We will advise on the next steps and arrange a suitable resolution where appropriate.
Replacement stock is subject to availability.
Return Shipping
Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for return shipping costs.
For your protection, we recommend using a tracked delivery service when returning products, particularly higher-value orders.
We cannot accept responsibility for returned items lost during transit where proof of postage or tracking information is unavailable.
European Union Consumer Rights
As a business operating from Ireland, we comply with applicable Irish and European consumer protection laws.
EU customers may have statutory rights regarding online purchases, including cancellation rights in certain circumstances. However, these rights may not apply to personalised or custom-made products created specifically for an individual customer.
Nothing in this policy affects your legal rights under applicable consumer protection legislation.
Order Cancellations
If your order has not yet entered production or been dispatched, we may be able to cancel it and provide a full refund.
Because many of our products are made to order, cancellation requests should be submitted as soon as possible after placing your order.
Once production has begun or an order has been dispatched, cancellation may not be possible and the order will be subject to the terms of this Returns & Refunds Policy.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please get in touch.
Email: info@globalcaketoppers.com
Contact Page: [Insert Contact Page URL]